University of Phoenix CIO Jamie Smith Shares How Technology Is Redefining Online Education for Adults on National Podcast

February 20, 2026 - 23:00

Jamie Smith, Chief Information Officer at the University of Phoenix, recently discussed the transformative impact of technology on online learning for adult students during a national podcast appearance. Smith emphasized that modern educational technology is moving far beyond simply digitizing traditional classroom materials.

The focus, according to Smith, is on creating a personalized and supportive digital environment tailored to the unique needs of working adults. This involves leveraging data analytics to identify students who might need additional support early on, allowing for proactive intervention from faculty and success counselors. The goal is to build a connected learning ecosystem that fosters engagement and community, countering the isolation sometimes associated with online study.

Smith detailed how the university integrates user-friendly platforms and mobile access to ensure education fits seamlessly into busy lives. By prioritizing intuitive design and reliable infrastructure, the institution aims to reduce technical barriers that can hinder adult learners. This strategic use of technology is framed as essential for providing not just flexibility, but also a robust and responsive educational experience that aligns with the career-oriented goals of its student body.